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About us

Founded by John Wales and Sean Sweeney, bringing together over 60 years of experience in the ticketing and tourist industries, Ticketpipe offers bespoke ticketing solutions for tour operators, coach companies and the wider travel industry...making tickets easy.



John Wales (Director): John is a travel trade and tourism expert with unrivalled experience, contacts and success over the last 30+ years. In 2000 he co-founded Encore Tickets with Ashley Herman running the company as CEO for almost 20 years.

He is a past Chairman of the Coach Operator Tourism Association an ex-board member of UK Inbound, and a committee member of ETOA. His strength is long-standing relationships across the industry segments combined with understanding the client's and supplier needs to enable innovative solutions to develop incremental sales for London's West End. He has won awards from both The Guild of Travel & Tourism and UK Inbound for Outstanding Contributions to Tourism

Sean Sweeney (Managing Director): Sean has been working in the ticketing sector since 1994. in 2001 Sean was one of the founding team at Encore Tickets, where he oversaw the business's operations, affiliate and programming side, and supplier relationships.

Since leaving Encore in 2009, Sean has combined being a Managing Partner at The Charing Cross Theatre with a busy ticketing consultancy practice where clients have included Whatsonstage.com, London Theatre Direct, Ryanair, The Rolling Stones Exhibition, Body Worlds, London Theatre Bookings and Rooftop Cinema. Sean has produced over 35 shows, at The Charing Cross Theatre, in the West End and on UK tour but now concentrates on exhibitions, the most recent being The Art of Banksy in Covent Garden.

Matt Coulter (Director of Sales): Matt has gained over 10 years of experiences working across various sectors of the tourism and hospitality industries, operating in multiple countries during this time. His exploits have taken him across Spain, South America, Eastern Europe and India.

Most recently, Matt was a core member of the Historic Royal Palaces team. Headquartered at the Tower of London he was responsible for Travel Trade sales to six of the Royal Palaces. His other previous ventures have seen him aid in the launch of Bustronome and manage across two hotels