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Terms and Conditions of Sale


In these terms and conditions, Ticketpipe refers to Ticketpipe Limited of 1st Floor, Charing Cross Theatre, The Arches Villiers Street, London, WC2N 6NL, registered in England no 14003339. TICKETPIPE sells all tickets as an agent on behalf of the organisers, promoters, artists, venues, or producers of an event (referred to as a "Promoter") on these terms and conditions and subject to any other terms, conditions, or rules applicable to that event.

  1. Your contract to purchase ticket (s) is formed as soon as TICKETPIPE has been processed. Your payment will expire immediately after the event's performance for which you bought the ticket (s). All purchases are subject to payment card verification and other security checks, and your transaction may be cancelled if it has not passed our verification processes.
  2. Your purchase of ticket (s) is subject to these Terms and Conditions, which incorporate and should be read in conjunction with the Event Partner(s) terms, conditions and regulations, copies of which are available on the Event or Venue Box Office. In the event of any inconsistency, the terms in relation to Venue or Promoter requirements, those of the Promoter shall prevail.
  1. All Tickets are sold subject to availability and to these Terms and Conditions. These Terms and Conditions should be read carefully before purchase, and any queries relating to them should be raised with TICKETPIPE before purchase, as the purchase of ticket (s) constitutes an agreement to these Terms and Conditions. A valid Ticket must be produced to get into an Event. Please notify TICKETPIPE of any access requirements before booking. Removing any part of, altering, or defacing the ticket may invalidate Your ticket.
  2. You are responsible for checking your Ticket(s), as mistakes cannot always be rectified after purchase. Please check your ticket (s) on receipt carefully and contact us immediately if there is a mistake.
  3. Ticketpipe will not be responsible for any Ticket that is lost, stolen, or destroyed.
  4. It is not always possible to issue duplicate ticket (s), for example, for non-seated events where there is a possibility of both the original and duplicate ticket (s) being used, compromising the licensed capacity of the venue. Duplicates may therefore be issued at the discretion of the Promoter or the Venue acting reasonably.
  5. Ticketpipe and the Event Partner(s) reserve the right to provide alternative seats at an Event to those specified on the ticket if the event's staging requires, provided they are of no less value than that stated on the ticket.
  6. Possession of a Ticket does not confer any rights (by implication or otherwise) on You to use, alter, copy, or otherwise deal with any of the symbols, trademarks, logos and/or intellectual property appearing on the ticket.
  7. Any Ticket cannot be used for advertising, promotions, or competitions unless the Event Partner(s) give formal written permission.
  8. You agree not to obtain or attempt to obtain any Ticket(s) through the unauthorised use of any robot, spider, or other automated device or any other illegal or unauthorised activity.
  9. Ticketpipe reserve the right to cancel any Ticket transaction which TICKETPIPE suspect to have been made in breach of these provisions without any notice to you, and all ticket (s) purchased as part of such transaction will be void.
  1. The price of the Tickets shall be the price set when Ticketpipe generates an invoice for Your order, not at the point Ticketpipe accepts Your order. Should you wish to purchase additional ticket (s) once the invoice for the initial Group’s Tickets has been generated, Ticketpipe cannot guarantee that the cost of the extra ticket (s) will be the same as the initial Group’s. Any additional Ticket(s) are subject to availability and Venue terms and conditions. All advertised prices are inclusive of any applicable taxes and per ticket booking fee (where applicable).
  2. Payment can be made by BACS payment or over the phone using a credit/debit card. Please see the additional payment information on Your invoice.
  3. No order will be accepted until Ticketpipe has received full payment in cleared funds. Ticketpipe reserves the right to cancel any booking that Ticketpipe suspects to have been made fraudulently.
  4. Discounts on Group bookings are subject to availability and may vary by production. They may be restricted to certain price levels and performances and can be withdrawn without notice.
  5. Only one Discount is available per ticket.
  1. Where it is available, your Tickets will be delivered as an e-ticket to the email address provided when You registered. your e-ticket must be printed before the event, and entry will not be admitted if the e-ticket is presented on a mobile or tablet device. Your e-ticket must be clearly printed to scale on plain A4, clean, white paper. Problems with printing will not be Our responsibility or the responsibility of the venue. Unauthorised duplication of Your e-ticket may prevent Your admittance to the event. Ticketpipe is not responsible for any inconvenience caused by unauthorised duplication if unauthorised duplicates appear, Ticketpipe reserves the right to refuse entry to all Ticket holders and may credit the original purchaser the face value, which will constitute full remuneration.
  1. Decisions to change or cancel Events are the responsibility of the Event Partner. The Event Partner(s) reserves the right to make alterations to the published Event programme where reasonably necessary.
  1. You are responsible for ascertaining whether an Event has been cancelled or rescheduled and the date and time of any rescheduled Event. Where an Event is cancelled or rescheduled, Ticketpipe will use Our reasonable endeavours to notify you using the details you provided Us with at the time of ordering. Ticketpipe does not guarantee that You will be informed of such cancellation before the event date.
  2. It is your responsibility to inform Us of any change to the contact address, telephone number or email address You provide Us with at the time of ordering.
  1. Ticket(s) cannot be exchanged, cancelled, or refunded after purchase unless the Event Partner's terms and conditions allow for exchange, cancellation, or refund. This is generally when the event is cancelled or rescheduled, or there is a material change to the event's programme.
  2. If Tickets are eligible for exchange, they can only be exchanged for a seat of the same value or higher upon payment of the difference in value within its current run at the same venue. If a discount has been applied to the ticket (s), then this will only be honoured within the original terms and conditions of the offer.
  3. Where an Event is cancelled or rescheduled by the Event Partner due to circumstances beyond Our control or where there is a material change to the Event programme, you will usually be entitled to claim a refund from Us in accordance with this clause.
  4. A 'material' change to the event's programme is a change which, in the Event Partner's reasonable opinion, makes the event materially different to the event that purchasers of the ticket, taken generally, could expect. The use of understudies in a theatre performance shall not be a material change.
  5. Where an outdoor Event is cancelled or curtailed because of adverse weather, TICKETPIPE shall not be liable to make any refund or pay any compensation beyond the refunds that may be payable under the Venue's or Event Partner(s) rules.
  6. Where such a refund is sought due to cancellation, rescheduling or a material change to the event programme, you must bring this to Our attention as soon as possible upon becoming aware of such material change, cancellation or where the event has been rescheduled before the rescheduled event. If you are eligible for a refund, the refund for ticket (s) will equal the price paid by You to Us for such ticket, including the applicable per Ticket booking, in accordance with the STAR Code of Practice.
  7. Refunds shall only be made to the person who purchased the Tickets and, when possible, are made using the same method as was used to purchase the Tickets.
  8. These Terms and Conditions do not and shall not affect your statutory rights as a consumer. Contact Citizens Advice or the Department for Business Innovation and Skills for further information about your statutory rights.
  9. In no circumstances shall Ticketpipe be liable to make any refund or pay any compensation beyond the refunds that may be payable under the Event Partner’s terms and conditions.
  1. Personal arrangements, including travel, accommodation or hospitality relating to the event arranged by You, are at your own risk. Unless otherwise stated in this clause, Our and the Event Partner(s)’ liability to You in connection with the event (including, but not limited to, in the event of cancellation, rescheduling or material change to the programme of the event) shall be limited to the Ticket price paid by You including the per Ticket booking fee.
  2. Neither Ticketpipe nor the Venue nor the Event Partner(s) will be responsible for any loss, injury, or damage to any person (including You), or property howsoever caused (including by Us and/or by Event Partner(s)):
  1. Nothing in these Terms and Conditions seeks to exclude or limit Our or the Event Partner(s)’ liability for death or personal injury caused by Our or the Event Partner(s)’ (as relevant) negligence, fraud or other types of liability which cannot by law be excluded or limited.
  1. You may not resell or transfer a Ticket if prohibited by law. Any resale or transfer (or attempted resale or transfer) of a Ticket in breach of the applicable law is grounds for seizure or cancellation of that ticket.
  1. Any Ticket obtained in breach of these Terms and Conditions shall be void, and all rights conferred or evidenced by such ticket shall be void. Any person seeking to use such a void Ticket to gain or provide entry to an Event may be considered a trespasser and liable to be ejected and liable to legal action. Void Ticket(s) are non-refundable.
  1. Admission to an Event is always subject to any terms and conditions or rules of the Event Partner. If you breach those terms, conditions or regulations, the Event Partner may refuse admission or require you or any other ticket holder(s) to leave the venue.
  2. You must comply with instructions and directions given by Venue staff and stewards.
  3. No refunds will be given to Ticket holders who are refused entry or ejected due to their own behaviour as suggested in, but not limited to, the examples above.
  4. The minimum age for admittance to a Venue is stated during the booking process on a show-by-show basis and must be complied with. Babes in arms (aged under 18 months) will not be admitted into any Venue unless otherwise stated. Children (aged 18 months to 16 years inclusive) shall require their own ticket, which shall be at full ticket price if no child concessions are available at the time of booking. Children must be always supervised, and supervision of children shall be by not less than one adult per ten children. The management reserves the right to ask parents/supervisors to remove children if, in the opinion of the management, they are causing a disturbance.
  1. The use of equipment for recording or transmitting (by digital or other means) any audio, visual or audio-visual material or any information or data inside any Venue is forbidden. Unauthorised recording equipment, tapes, films, or related items may be confiscated, destroyed, or deleted. Any recording made of an Event in breach of these conditions shall belong to the Event Partner(s). The Event Partner(s) and Venue will not be liable for any loss, theft, or damage to confiscated items.
  2. By attending an Event, Ticket holders consent to filming and sound recording of themselves as members of the audience. The Event Partner(s) may use such films and recordings (including any copies) without payment.
  3. Ticket holders shall not bring into the venue or display or distribute (whether for free or not) at the event any sponsorship, promotional or marketing materials.
  4. Mobile telephones and messaging equipment must be switched off during the event.
  5. Alcohol may only be consumed in public bars and other authorised areas. Smoking is not permitted unless within a designated smoking Area (if any).
  6. The following are not permitted within any Venue:
  1. The management of the venue reserves the right to conduct security searches from time to time and confiscate any item which, in the reasonable opinion of the management of the venue, may cause danger or disruption to other members of the audience or the event or is one of the items not permitted in the venue as listed above.
  2. Every effort shall be made to admit latecomers to Events at a suitable break in the event, which may be the interval, but late admission cannot be guaranteed.
  3. Ticket holders may only leave and re-enter the venue during an Event at the discretion of the management of the venue. Otherwise, there will be no re-admission or pass-outs of any kind.